Returns Policy

If the product you ordered isn’t quite right, you can easily return it. Simply use our returns portal.

Choose the products you wish to return

You can return any or all of your products within 14 days.

Enter your shipping details

Pack the products, choose a shipping method and pay for the return shipping.

Send your parcel

Hand your return parcel to the courier or take it to your chosen drop-off point.

Receive your refund

You will receive your refund within 7 days, and we will notify you by email.

Right of Withdrawal

You have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. Please note that if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning—as you would be able to do in a physical shop—we may reduce your refund to reflect any resulting loss in value.

To exercise your right of withdrawal, you must inform us of your decision within 14 days of the date on which you, or a third party designated by you other than the carrier, take physical possession of the goods. Registering a return through our returns portal constitutes an unequivocal statement of withdrawal, and this is the method we recommend. Alternatively, you may send your withdrawal statement by email to hello@telaframes.com or by post to:

TELA
Grażyny 15/7
80-288 Gdańsk

The right of withdrawal does not apply in the circumstances specified in Article 38(1) of the Polish Act of 30 May 2014 on Consumer Rights.

Refunds

If you withdraw from the contract, we will refund the amount paid for the goods and the cost of the least expensive delivery option offered by our store. If you selected a more expensive delivery method, the difference in cost will not be refunded. We will issue your refund within 7 days and, in all cases, no later than 14 days from the date on which we receive your statement of withdrawal.

We reserve the right to withhold the refund until we have received the returned goods or proof that they have been sent back. If you return your goods through our returns portal, the return shipment status, which we receive automatically after you register the return, will serve as proof that the goods have been sent back. We will issue the refund using the same payment method used for the original transaction, unless you agree otherwise.

The buyer is responsible for any reduction in the value of the returned products resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. We reserve the right to seek compensation from the buyer for such loss in value to the extent permitted by applicable law.

Returning the Goods

You must send back or hand over the returned goods to our store without undue delay and, in any event, no later than 14 days from the date on which you inform us of your withdrawal from the contract. The deadline is met if you send the goods back before the 14-day period expires.

You are responsible for the cost of returning the goods to our store.

Please send returned goods to:

TELA
Grażyny 15/7
80-288 Gdańsk